At AvWxWorkshops.com we want to make your experience a pleasant one.  If you can't find the answer to your question below or have additional questions, comments or suggestions about our site, our products or our services, please don't hesitate to call us at (704) 759-6601 between 8 a.m. and 7 p.m. eastern time or by e-mail at contact@avwxworkshops.com.  We would appreciate hearing from you.

Q.  What does AvWxWorkshops.com stand for?

A.  AvWxWorkshops.com stands for "Aviation Weather Workshops.com." It's your best online source for aviation weather education!

Q.  Who is Chesapeake Aviation Training?

A.  Chesapeake Aviation Training is a privately-held firm headquartered in Fort Mill, South Carolina.  Chesapeake Aviation Training owns and operates AvWxWorkshops.com.  For more information about us, please click here.

Q.  What method of payment can I use to become a member?

A.  We prefer that you pay by major credit card. We only accept MasterCard or Visa at the moment.  Or you can pay by sending us a personal or business check.  If you pay by check, your account with AvWxWorkshops.com will not become active until your check clears. Please note that at this moment we cannot process your check online. A check must be mailed to our corporate address.

Q.  Can I automatically renew my membership with AvWxWorkshops.com?

A.  No.  At this time, we are not allowing for automatic renewal.  We may consider this feature in the future. 

Q.  Can I upgrade my Regular membership to become an Elite member?

A.  Yes.  If you are logged in, click on the "My Account" link at the top of this page.  Go to the top of the account information.   There will be a link to "Click here to renew or upgrade your membership." Note: Upgrading to an Elite membership will change your expiration date to one year from the time of your upgrade.

Q.  I don't like using my credit card over the Internet.  Can I call with a credit card number to become a member or purchase a product or service?

A.  Yes.  We use Authorize.net and a secure server certificate to process all credit card payments.  This is to ensure that your personal and financial information isn't compromised.  However, you are welcome to call us and we will be happy to process your credit card number over the phone.  Simply call us at (704) 759-6601 between 8 a.m. and 7 p.m. eastern. Please note that this still requires an online transaction using your credit card. Also note that we do not store or know your credit card number during any transaction.

Q.  If I want to pay by check where do I send my payment? 

A. Please make your check out to Chesapeake Aviation Training and send the payment to:

Chesapeake Aviation Training

2732 Rivendale Court

Fort Mill, SC 29707

Q.  If I purchase a premium workshop on CD-ROM, can I also view it online?

A.  No.  Purchasing a premium workshop on CD-ROM does NOT also give you access to view it online.

Q.  If I purchase a premium workshop on CD-ROM and you make an update to the program, will you send me out a new CD?

A.  No.  Purchasing a premium workshop on CD-ROM does NOT also come with free updates. However, if you purchase the premium workshop for online viewing, all updates are free.

Q.  If I've purchased a premium workshop on CD-ROM in the past, can I get access to the version online?

A. No.  Many of the premium workshops have gone through a revision or two and we can't upgrade you for free. However, if you are a Regular or Elite member, we can offer you an upgrade to the online version for a small fee. If you are interested in this upgrade please send us an e-mail at contact@avwxworkshops.com and we'll send you a promotion code to purchase the online version of the same premium workshop at a reduced fee. You must be a Regular or Elite member and we must have a record of your previous purchase.

Q.  If I become a Regular or Elite member, do I automatically get access to the premium workshops?

A. No.  Many of the premium workshops take hundreds of hours to produce and are not directly part of the membership. However, if you are a Regular or Elite member, you will receive a 10 percent or 20 percent discount, respectively, on the cost of a premium workshop.

Q.  If I purchase more than one premium workshop on CD-ROM, will I be charged shipping for each CD-ROM?

A.  No.  Purchasing multiple premium workshops on CD-ROM in one transaction will incur only one flat rate shipping charge, currently $10. All shipments will arrive via USPS.

Q.  It doesn't appear that I can see all of the forums in The Weather Report. Is there something wrong with the forum?

A. No.  It is likely that you are not logged in or not a Regular or Elite member of AvWxWorkshops.com. Only Regular or Elite members can view all of the forums in The Weather Report including the Internet Wx Brief Roadmap.

Q.  I registered with AvWxWorkshops.com, but never received an e-mail with a temporary password. What can I do to login to the website?

A.  No need to worry.  It may be still on its way. Meanwhile, check your spam folders. If it has been more than 30 minutes, it is likely that the e-mail was caught in a spam filter. If you don't find it, just send an e-mail to contact@avwxworkshops.com and we'll help you from there. 

Q.  Will your workshops play on an iPad or iPhone?

A.  No.  They are developed in Adobe Flash and will not work on an iPad or iPhone. However, there are apps such as Cloud Browse that may allow you to view these workshops. Please note that you may be charged for apps and there may be a fee to use these apps.

Q.  Can I download any workshop to my computer or portable device?

A.  No.  Basic and premium workshops cannot be downloaded at this time. Regular and Elite members of AvWxWorkshops.com have 24/7 access to all basic workshops assuming you have online access. Premium workshops must always be purchased separately.

Q.  If I purchase any workshop to view it online, can I view it more than once?

A.  Yes.  Purchasing any workshop for online viewing provides 24/7 access to the workshop; you can view it as little or as often as you'd like. In fact, if there is an update to the workshop, you will get this for FREE when you purchase the workshop for online viewing.

Q.  Can I rent an aircraft from Chesapeake Aviation Training?

A.  No.  We do not own training aircraft.  You must supply your own aircraft for flight training.

Q.  Do I have to become a Regular or Elite member of AvWxWorkshops.com to schedule online training?

A.  Yes.  As a member you will have unlimited access to a rich set of training materials and resources designed to augment and enhance your training experience with us. Consequently, we consider a Regular or Elite membership to be essential. Moreover, Regular and Elite members receive a discount for online training. So it will pay for itself in the long run.

Q.  How often are new workshops released to members and Elite members of AvWxWorkshops.com?

A.  Normally you can expect a new workshop to be released every 10 to 14 days.  At times, workshops may be released on a more or less frequent basis. 

Q.  Can I use previously purchased online training hours to purchase other products or services? 

A.  No.  Any online training hours must be used for that purpose and cannot be used to pay for other products or services.  This includes hours received through Elite membership. 

Q.  If I cancel my flight training, will my deposit be refunded?

A.  No.  Through no fault of Chesapeake Aviation Training, deposits for flight training are non-refundable.  If you cancel for weather, illness, personal, family or business reasons your deposit will be held for one year from the time it was received.  It can be used towards any future flight training within that one year period.    

Q.  I've forgotten my username or password.  What can I do to recover it?

A.  Your username is always your e-mail address you used when you registered.  If you are not sure of the e-mail address you used when you joined or forgot your password, you can always send us an e-mail at contact@avwxworkshops.com.  We'd be happy to help.  Because passwords are encrypted we can only reset your password. Alternatively, you can request your password be reset using the link in the login pane.  Simply click on login button at the top of this window and select the "Click here if you forgot or lost your password" link.  An e-mail will be sent to the e-mail address we have on file and a temporary password will be assigned.  When you login, you will be required to change your temporary password.

Q.  Can I purchase a membership strictly to access the Internet Wx Brief Roadmap?

A.  No.  The Internet Wx Brief Roadmap is encapsulated in The Weather Report. A paid Regular or Elite membership is required to access this feature. 

Q.  Can I purchase a gift certificate to AvWxWorkshops.com?

A.  No.  Currently we do not offer gift certificates.

Q.  My promotion code isn't being accepted.  I've double-checked the code.  What could be wrong?

A.  Some promotions have an expiration date or are limited by the number of uses.  Please send an e-mail to contact@avwxworkshops.com and we'll be happy to look it up for you.

Q.  Do online training hours expire? 

A.  Yes.  Any online training hours purchased expire two (2) years from the time of purchase.  Unused online training hours cannot be carried over and will be forfeited.

Q. Can I transfer, sell or give online training hours to another person? 

A.  No.  Any online training hours you may have on your account with AvWxWorkshops.com can never be transferred, sold or assigned to anyone else.  We are sorry, but at this time, we cannot offer refunds of online training hours purchased. 

Q. How do I obtain the balance of my online training hours?

A.  If you are logged in, simply visit the My Account link at the top of this page.  Your online training hours balance will be listed here. 

Q. How do I know when my membership expires?

A.  If you are logged in, look on the top-right of the home page. Your current expiration date will be shown here. Within 30 days of your expiration, it will be shown as an orange color. As an expired member, you will not have access the basic workshops in the library or accesss to The Weather Report including the Internet Wx Brief Roadmap. You will retain access to any workshops that you have specifically purchased. These will be contained in the My Workshops link in the upper-right side of the home page.

Q. I've logged into the site successfully, but it appears that I don't have access to the basic workshops or The Weather Report. What's wrong?

A.  Be sure that you are really logged into the site. If so, your membership may have recently expired. Check the expiration date in the upper-right corner of the home page.

Q. The home page only lists five workshops. Where are all of the remaining workshops in the library?

A.  After logging in, look at the top menu bar for the All Workshops selection. Making this selection will lead you to the other workshops available in the library. This will also allow you to search workshops by using a filter on the left of the page. There's also a sort function as well on the top-right above the list of workshops.

Q.  Can I get a refund for any products or services including memberships?

A. No.  All sales are final.  We would like to hear from you, however.  Please give a call at (704) 759-6601 between 8 a.m. and 7 p.m. eastern time (Monday through Friday) and we will do what we can to make you a satisfied customer. 

Q.  Is there a way to organize a group purchase for premium workshops on CD-ROM?

A. Perhaps.  Please give us a call at (704) 759-6601 between 8 a.m. and 7 p.m. eastern time (Monday through Friday) to discuss the details.